top of page

Unication Tech Support

Troubleshooting & Assistance
Select a G2-G5 P25 Issue Below
Confirm if the main issue is Pager, Charger, or Battery related.

Try charging the pager using a different charger/charging cable. Try charging a different pager in charger/charging cable. Try replacing the battery- will the device power on?

Rule out the following common issues:

Is the correct OEM micro-USB charging cable AND power adapter being used to charge G2-G5?

Is the charger plugged directly into a wall outlet, not a power strip or extension?

G-Series P25 Pager desktop charger accessory
G2-G5 Micro USB Charging Cable

Is the recommended Lithium-Ion battery being used?

Has the battery been replaced within past 12 months? G2-G5 batteries should be replaced every 12 months for optimal performance.

Black Lithium Ion battery for the G-Series Pager

Is the USB port pushed into the device where the cable plugs into device?

A G-Series Voice Pager, black radio device with full color display screen with knobs and antenna
After these steps are verified, the dealer can submit an RMA and include these details.
bottom of page