Troubleshooting G2-G5 | Unication USA

Confirm if the main issue is Pager, Charger, or Battery related.

Try charging the pager using a different charger/charging cable. Try charging a different pager in charger/charging cable. Try replacing the battery- will the device power on?

Rule out the following common issues:

CHARGER:

Is the correct OEM micro-USB charging cable AND power adapter being used to charge G2-G5?

Is the charger plugged directly into a wall outlet, not a power strip or extension?

G-Series P25 Pager desktop charger accessory

BATTERY:

Is the recommended Lithium-Ion battery being used?

Has the battery been replaced within past 12 months? G2-G5 batteries should be replaced every 12 months for optimal performance.

Black Lithium Ion battery for the G-Series Pager

DEVICE:

Is the USB port pushed into the device where the cable plugs into device?

After these steps are verified, the dealer can submit an RMA and include these details.

Who is my dealer?

Dealer - Submit RMA

Rule out the following common issues:

PROGRAMMING:

Review CP file to verify that programming settings are correct. Attach the Code Plug file to the RMA ticket with the information from steps noted above and provide the details below:

Which knob position is experiencing the receive issue?
Which channel frequency is experiencing the receive issue?
Which set of tones is experiencing the receive issue?

DEVICE:

Test code plug file in a different unit than the one experiencing issues, to ensure that the issue is not programming related.

Over 70% of issues are resolved through a simple Hard Reset of the device.

HARD RESET:

G2-G5 HARD RESET INSTRUCTIONS:

Remove the battery for at least 5 minutes.
Make sure pager is turned OFF, then replace the battery.
Plug pager into the charging cable & power supply for at least 2-3 minutes (use the micro-USB power cable & power supply included with each G2/G3/G4/G5).
Turn pager ON and then back OFF.
Once the pager has been in the off position for a few minutes, you should be able to press the center joystick button and see the charging indicator once again.
Allow pager to continue charging until battery shows full charge of 100%.

After these steps are verified, the dealer can submit an RMA and include these details.

Who is my dealer?

Dealer - Submit RMA

Confirm if the main issue is Pager, Charger, or Battery related.

Try charging the pager using a different charger. Try charging a different pager in charger. Try replacing batteries - will the device power on?

Rule out the following common issues:

CHARGER:

Is the correct G1 power adapter being used with charger (only the original OEM adapter should be used)?

Is the charger plugged directly into a wall outlet, not a power strip or extension?

BATTERY:

Are the recommended 1000-1100 mAh AAA NiMH rechargeable batteries being used?

Have batteries been replaced within past 6 months? G1 batteries should be replaced every 6 months for optimal performance.

DEVICE:

Check that battery door screws are not overtightened. When the G1 battery door screws are overtightened, it can cause the battery door to flux, or bend. This can affect how the unit rests in the charging cradle. Ensure that the battery door is flush with the rest of the pager and loosen screws if needed.

After these steps are verified, the dealer can submit an RMA and include these details.

Who is my dealer?

Dealer - Submit RMA

Confirm if the main issue is Pager, Charger, or Battery related.

Try charging the pager using a different charger. Try charging a different pager in charger. Try replacing batteries - will the device power on?

Rule out the following common issues:

CHARGER:

Is the correct G1 power adapter being used with charger (only the original OEM adapter should be used)?

Is the charger plugged directly into a wall outlet, not a power strip or extension?

BATTERY:

Are the recommended 1000-1100 mAh AAA NiMH rechargeable batteries being used?

Have batteries been replaced within past 6 months? G1 batteries should be replaced every 6 months for optimal performance.

DEVICE:

Check that battery door screws are not overtightened. When the G1 battery door screws are overtightened, it can cause the battery door to flux, or bend. This can affect how the unit rests in the charging cradle. Ensure that the battery door is flush with the rest of the pager and loosen screws if needed.

After these steps are verified, the dealer can submit an RMA and include these details.

Who is my dealer?

Dealer - Submit RMA

nication USA

Unication Tech Support

Troubleshooting & Assistance

Select a G2-G5 P25 Issue Below

Confirm if the main issue is Pager, Charger, or Battery related.

Rule out the following common issues:

CHARGER:

BATTERY:

DEVICE:

After these steps are verified, the dealer can submit an RMA and include these details.

Rule out the following common issues:

PROGRAMMING:

DEVICE:

HARD RESET:

After these steps are verified, the dealer can submit an RMA and include these details.

Confirm if the knob is functioning.

MISSING OR PHYSICALLY DAMAGED

NOT FUNCTIONING

Confirm if the main issue is Pager, Charger, or Battery related.

Rule out the following common issues:

CHARGER:

BATTERY:

DEVICE:

After these steps are verified, the dealer can submit an RMA and include these details.

Confirm if the main issue is Pager, Charger, or Battery related.

Rule out the following common issues:

CHARGER:

BATTERY:

DEVICE:

After these steps are verified, the dealer can submit an RMA and include these details.

nication​ USA

Unication Tech Support

Troubleshooting & Assistance

Select a G2-G5 P25 Issue Below

Confirm if the main issue is Pager, Charger, or Battery related.

Rule out the following common issues:

CHARGER:

BATTERY:

DEVICE:

After these steps are verified, the dealer can submit an RMA and include these details.

nication USA